Support

Need a hand?

Guides for both sides of the app, answers to common questions, and a real email address that a person reads.

FAQ

Answers to the usual questions.

Yes. Downloading and using the app costs nothing, and the free tier includes discovery, search, the map, saving, lists and reviews. Insider is an optional $2.99 a month subscription that adds early access to new spots and two extra feeds.
Either it's outside your local radius, so it'll be filed under Worth the Drive instead, or it joined within the last seven days, which means Insiders see it on the home feed first. Everything is always findable in Search and on the Map.
Go to Profile, then Edit Profile, and update the suburb field. Your home screen reorganises around the new location straight away.
Yes. Open the spot, scroll to the review section, and you'll see your existing review with options to update or delete it. The spot's average rating recalculates immediately either way.
It's the straight average of all reviews left on that venue. No weighting, no promotion, and no way to pay for a higher score.
Open Settings inside the app and choose Delete Account. This permanently removes your profile, saved spots, lists and reviews. It can't be reversed, so you'll be asked to confirm.
We don't sell your data or hand your details to venues. Your lists are private to you. The full Privacy Policy is available inside the app under Settings.
No. Local results are worked out from the suburb you set in your profile, not from your device's GPS.
Close it fully and reopen it, then check the App Store for an update. If it's still playing up, email bitescoutsupport@gmail.com with your device model, iOS version and what you were doing when it happened.
It's planned but not finished. iPhone came first because that's what we could build properly with the time available. There's no firm date yet, and we'd rather not promise one we can't keep.
Still stuck

Talk to a human.

BiteScout is a small operation, so your email goes straight to someone who can actually fix things.

General support

Questions about your account, reviews, saved lists or anything else in the app.

bitescoutsupport@gmail.com

Business enquiries

Listing a venue, updating an existing listing, or asking about Boost.

bitescoutsupport@gmail.com

Report a bug

Include your device, iOS version and what you were doing. It genuinely helps.

bitescoutsupport@gmail.com
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